Destination Management Company
Paris, Lyon, Burgundy, Alps, Auvergne, Provence, French Riviera

 

Data Privacy and Cookies Policy

Preamble

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Andarela-Travel SAS (under the trademark YouFrance), a single-member simplified joint stock company registered in the Vienna Trade and Companies Register (38) under RCS number 884 926 627 and whose head office is located at 1104 route de Lyon, 38540 Valencin, France, tour operator and French travel agency specializing in the design of tailor-made trips to France, wishes to inform you of the measures implemented to protect your personal data and your privacy in accordance with the legislation in force and more particularly to the provisions of the law of January 6, 1978 known as “Computing and Freedoms”, of the European Regulation 2016/679 as well as the recommendations emanating from the CNIL (hereinafter “the legislation in force”).

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In application of the legislation in force, you have the right to access, oppose, rectify, delete and limit the processing of personal data concerning you. You also have the right to define directives relating to the fate of your personal data after your death. These rights can be exercised by post to the following address: Andarela-Travel, 1104 route de Lyon, 38540 Valencin, by attaching to your request a copy of your identity document (which will not be kept by Andarela-Travel and can either be destroyed or returned to you at your convenience). For security reasons, your right to the portability of your personal data can only be exercised on our premises in your presence and on presentation of a valid proof of identity. You have the right to lodge a complaint with the CNIL if you consider that we do not comply with the applicable regulations regarding personal data.

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As responsible for the processing of your personal data, Andarela-Travel wishes to respond to your concerns relating to the confidentiality of the information that you transmit to us by all means of communication, in particular: website (s) edited and operated by Andarela-Travel, chat , telephone communications, meeting in branch with our advisers (hereinafter “the Communication Channels”) in order to offer you our products and services.

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We may obtain information about you from other sources. For example, we may solicit a third party supplier or collector to provide us with additional information about our existing customers (adding data or "data appending"), including information from your profile or from your social media posts. third.

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We may also collect information from your profile of a third party social network (including Facebook) if you allow the third party social network to share it with us or upload it publicly. This information can be general information about your account (for example, name, email address, profile picture, gender, date of birth, current city, username, friend list, etc.) and any other information or activity that you authorize the third party social network to share with us or that you upload publicly to your profile. For example, we may receive your social media information (or part of it) when you download or interact with one of our applications on a social media site (including Facebook). To learn more about how your social media information may be obtained by us, please see the terms of use of the relevant third party social network.

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When you communicate your personal data to us, you authorize us to use it, analyze it, store it and, where appropriate, transmit it to our partners when the processing of your requests requires it. By providing us with personal data through the Communication Channels, you agree to this policy. Our policy is subject to change in order to take into account changes in the legislation in force in the field of personal data. We will keep you informed of any changes made.

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I. Personal data transmitted to Andarela-Travel

 

a) Data relating to your personal information

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This is information concerning you as a natural or legal person that you have voluntarily communicated to Andarela-Travel via the various Communication Channels and which is essential for the design and execution of your trip (such as in particular your name, first name, email address, telephone number, postal address, date of birth ...).

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We inform you that the information which must be provided to Andarela-Travel is marked visibly by an asterisk on our website (hereinafter, "the Site"). Information not marked with an asterisk is optional. For any contact from you, by phone or in a branch, your advisor will give you the essential information he needs.

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This information is essential for processing your requests for travel services; unfortunately, they cannot be processed in the absence of this information.

b) Data relating to the personal information of third parties

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As part of your quote request and following your registration, you have the option of providing the contact details of one or more other people (other travel participants or people who have participated in a gift list or for other events. (union, birthday….), person to contact in case of emergency…).

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In this case, the data of the other persons informed will only be used by Andarela-Travel in order to ensure the processing of a request for an estimate and following a registration. If Andarela-Travel wishes to use the data of other persons informed for a purpose other than those mentioned above, Andarela-Travel will first seek their consent.

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Therefore, you guarantee Andarela-Travel that the other people whose data you communicate are informed of this transmission concerning them and accept it.

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Andarela-Travel will inform the persons whose personal data it has indirectly collected, of their rights under this policy, during its first communication to other persons informed by email and including all the information useful for the organization of their trip.

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c) Minors

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The various Communication Channels are, in principle, not intended for use by minors without the authorization of their parents or legal guardian. A minor of at least 16 years of age can request a quote for the organization of a trip and provide the personal data necessary for this purpose. Andarela-Travel will endeavor to verify the age of the minor, taking into account the information provided and the technological means available. In any case, the minor will not be able to finalize, validate and pay for the trip without the consent of the holder of parental authority.

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Andarela-Travel makes reasonable efforts to verify that the consent is given or authorized by the holder of parental authority with regard to the minor, taking into account the technological means available.

d) Sensitive data

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Andarela-Travel is required to collect data of a particular category such as health data (disability, allergy or special conditions) and indirectly to know the religion, beliefs or personal convictions of the persons concerned although this collection is not never direct and is done only by deduction (case of diet). These data are only collected for the purposes of organizing the transport and / or travel of the person concerned and will not be used in any other way.

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II. Data relating to your browsing on the Site (cookies)

 

When you browse the Andarela-Travel website, temporary cookies may be saved on your computer.

 

a) What is a cookie?

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A "cookie", or tracer, is a text file which allows Andarela-Travel to identify the device in which it is registered during the period of validity or registration of the cookie.

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During your navigation on the Site, Andarela-Travel can save, in a dedicated space of the hard drive of your device (computer, tablet or smartphone), one or more "cookies" through the internet browser you use and according to the settings you have selected on it in terms of cookies.

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This information is notably:

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• The type of internet browser you are using;

• The type of system and operating device you use to access the service;

• The domain name of your internet service provider;

• The internet page you came from;

• The country of residence and your language;

• The pages and options you visit and access on our Sites.

 

During your first visit to our Site, as soon as Andarela-Travel considers placing a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing to browse the Site after clicking on "I accept", you expressly consent to Andarela-Travel being able to place cookies on your device (cookies related to operations relating to targeted advertising, certain measurement cookies). audience, social network cookies generated in particular by their share buttons when they collect personal data). If you continue browsing the site, cookies may be placed on your computer. The banner will remain displayed as long as you have not continued browsing, that is to say as long as you have not gone to another page of the Site or you have not clicked on an element of the Site. If you do not wish to accept all or some of the cookies, we recommend that you click on the "Find out more" link on the banner, and follow the detailed instructions allowing you to manage cookies through your browser settings.

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Cookies do not generate or transmit computer viruses that may infect your device, they are only readable and recognizable by their issuer.

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You can change the cookie settings at any time. Below you will find information about cookies and the different ways to manage cookie settings on your browser.

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The period of validity of consent to the deposit of Cookies is 13 months. At the end of this period, we will seek your consent again.

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If you wish to know more about cookies and their use, you can consult the file of the National Commission of Computing and Freedoms at the following address: www.cnil.fr , section "Cookies: the tools to master them ".

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b) Cookies on the Site

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Andarela-Travel may use the following types of cookies (banner at the bottom of the page):

 

• Session management cookies

• Audience measurement cookies (statistical cookies)

• Cookies necessary for certain optional functions

• Targeted advertising cookies

• Social network cookies generated in particular by their share buttons when they collect personal data

 

Session management cookies are essential for the proper functioning of the Site. Refusing them may result in a slowdown and / or a malfunction of the Site.

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By analyzing the way in which you use the Site, Andarela-Travel can offer you better navigation in order to respond appropriately to your expectations and also identify any problems you encounter in order to provide solutions. fast.

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Andarela-Travel may integrate third-party computer applications on its Site allowing you to share Site content with other people. This is particularly the case with the “Share” or “Like” button on Facebook, Pinterest, Twitter, Instagram, YouTube or even LinkedIn. The social network concerned is then likely to identify you and to save cookies on your devices. We invite you to consult their confidentiality policy.

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You have the option of simply opposing cookies via the procedures detailed in c) below.

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c) Your choices regarding cookies

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You have the possibility to modify the parameters of your internet browser at any time in order to accept, configure or, on the contrary, refuse cookies. Several options are available to you: accept all cookies, be notified when a cookie is saved, or systematically refuse all cookies.

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Andarela-Travel informs you that the deactivation of session or functional cookies may have the effect of preventing consultation of the Site. As such, Andarela-Travel cannot be held responsible in the event of degraded operation of our services linked to the settings you have chosen.

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Each internet browser offers different configuration methods to manage cookies. In general, they are described in the help menu of each browser. If you are using a browser type or version other than those listed below, we invite you to consult the "Help" menu of your browser.

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You are using Safari 5.0 (on computer):

1. Choose Safari> Preferences then click on "Security";
2. In the “Accept cookies” section, indicate if and when Safari should accept cookies from websites; For an explanation of the options available to you, click on the help button "? ". If you have set the systematic blocking of cookies on Safari, you may need to temporarily accept cookies to open a page. Repeat the above steps, selecting "Always". When you are done with the relevant page, deactivate cookies again and delete the cookies from the page.

For more information, you can consult the following page:

http://support.apple.com/kb/ht1677?viewlocale=fr_FR

 

You use Safari on iOS (tablets and smartphones):

1. Open the “Settings” application and choose “Safari”;
2. In the "Confidentiality" section, go to "Accept cookies";
3. Define your privacy settings.

For more information, you can consult the following page:

http://support.apple.com/kb/ht1677?viewlocale=fr_FR

 

You are using Google Chrome:

1. Choose the “Settings” menu;
2. Click on “Show advanced settings” and go to the “Confidentiality” paragraph;
3. Click on “Content settings”;
4. Select “Block cookies and data from third-party sites” to block cookies.

For more information, you can consult the following page:

https://support.google.com/chrome/answer/95647?hl=en

 

You are using Mozilla Firefox:

1. Click on “Menu” then “Options”;
2. Select the “Privacy” icon;
3. In the History area, for the option “Conservation rules”, select “use personalized settings for history”;
4. Check the "Accept cookies" box to enable cookies, or uncheck it to disable them. If you encounter difficulties with cookies, make sure that the option "Accept third-party cookies" is not set to "Never".
5. Choose the retention period for cookies by choosing between the 3 options (a), (b) or (c) below:
(a) “their expiration”: Each cookie will be deleted on its expiration date, the date set by the site issuing the cookie.
(b) "closing Firefox": the cookies stored on your computer will be deleted when you close the Firefox browser window.
(c) "Ask me every time": a warning will be displayed each time a website wishes to save a cookie, asking you if you accept this saving or not.
6. Click OK to close the “Options” window and validate your choices.

For more information, you can consult the following page:

https://support.mozilla.org/fr/products/firefox/privacy-and-security/cookies

 

You are using Internet Explorer 8.0 and above:

1. Go to the “Tools” menu, then select “Internet Option”;
2. Click on the “Confidentiality” tab;
3. Select the desired level of confidentiality using the cursor: up to "Block all cookies" to block all cookies, or down to "Accept all cookies" to accept all cookies. Cookies.

For more information, you can consult the following page:

http://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cookies

 

You use Opera:

1. Go to the “File” menu then select “Preferences”;
2. Click on the “Privacy” icon;
3. Define the privacy settings you want to apply.

You are using Android:

1. Tap the key at the top right;
2. Select "Settings" then "Privacy and security";
3. Define the privacy settings you want to apply.

You use Dolphin on Android:

1. Go to the menu and select “More” then “Settings”;
2. Select “Confidentiality” then “Security”;
3. Define the privacy settings you want to apply in the “Cookies” menu.

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III. For what purposes are your data collected?

 

a) Respond to your requests

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When you come into contact with Andarela-Travel via the various Communication Channels mentioned above, the collection of your personal data may have the following purposes:

- Providing access to the Site and access to your dedicated customer area to enable you, in particular, to consult your quotes and / or any information relating to your trips;
- The execution of the requests that you have made on the Site or through the other Communication Channels (reservation with our partners, establishment of your sales contract, monitoring of the performance of your travel services, monitoring of all requests from your part for your trip including after your return from your trip, in accordance with the statutory limitation periods ...);
- Sending newsletters and any other documentation (brochures in particular) that you have requested;
- Answer your questions ;
- Inform you of new trips or similar services that may be of interest to you;
- More generally, compliance with legal, regulatory, accounting and tax obligations of Andarela-Travel;
- Deal with requests and complaints made by or about yourself in connection with the trip.

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b) Produce statistics

 

As part of the improvement of our services, the personal data concerning you collected by Andarela-Travel may also have the following purposes:

- Performing statistical calculations concerning in particular the number of visitors to the Site;
- Carrying out surveys and polls;
- Carrying out studies and research to improve your experience with Andarela-Travel.

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c) Solicit from you during marketing operations

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Your data may also be used for commercial purposes:

- Management of any subscription and unsubscription to newsletters at your request;
- Communication of information relating to Andarela-Travel and its partners: news, products and services, commercial prospecting and personalized offers.

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IV. How and for what duration?

 

a) Securing your data

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As responsible for the processing of your personal data, Andarela-Travel implements all the technical and organizational measures necessary to respect the protection of your personal data: access control, backups, traceability, security of the premises, protection measures and takes care to limit the quantity of data processed with regard to the purposes pursued.

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b) Retention period of your data

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We store this information for a proportionate period, necessary for the purpose for which we are processing it and in any case for the period necessary to meet a legal or regulatory obligation. The data is kept for a period which does not exceed the period necessary for the following purposes:

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> Newsletter: your data will be kept as long as your subscription is active. You can end it at any time and unsubscribe by clicking on the link that will be given to you.

> Request for an estimate for travel services, registration and delivery of travel services: the data necessary to process your request will be kept for the period necessary to establish an estimate or a contract and then for the duration of your travel in accordance with applicable legislation and in any event for the time necessary to meet a legal or regulatory obligation.

> Commercial offers: your data will be kept as long as you agree to receive our commercial offers. You can refuse them at any time and unsubscribe by clicking on the link which will be indicated to you.

> Statistics and surveys: your data will be kept for the time necessary to establish reliable statistics and to process surveys carried out with you, with your consent.

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V. For which recipients?

 

a) Andarela-Travel and its partners

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We would like to inform you that in order to allow the execution of the purposes mentioned in point III above, your data may be stored, processed and transferred to subsidiaries and / or partners of Andarela-Travel, in particular to service providers. reserved (hoteliers, carriers, etc.) or technical service providers (IT, accommodation, email distribution, online payment provider, etc.), which may be located outside the European Union.

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Our subsidiaries and / or partners undertake to only use your personal data to perform certain tasks essential to the achievement of the purposes mentioned in point III above, in strict compliance with your rights in terms of the protection of personal data and in accordance with the legislation in force.

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b) Non-partner third parties

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Andarela-Travel undertakes not to transfer or sell personal data concerning you to non-partner third parties. We do not share any personal data with any agencies or companies for marketing or commercial purposes.

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If the law, an authority (for example the tax administration or the CNIL) or a judge were to force Andarela-Travel to communicate personal data concerning you, Andarela-Travel undertakes, as far as possible, to you notify it (unless Andarela-Travel is not authorized to do so, in particular given the legal or judicial obligations that may fall to it).

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Finally, we may buy or merge or be bought by another company or sell some or all of our assets. In such a case, your personal data may be communicated to another company, but this communication will be subject to the privacy protection and cookies policy in force.

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VI. How do the links on the Site to other sites affect me?

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From time to time, we may place links on our Site to other websites and applications operated by third parties. These links are only present for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of Andarela-Travel and have separate privacy policies. When you leave our Site, please be aware that our policies cease to apply. Therefore, we will not be responsible for the accuracy, suitability, availability, reliability, copyright, legality or decency of any material contained in third party websites and applications. linked to our Site. We strongly encourage you to review the terms and privacy policies of any third-party websites and applications before using their sites.

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VII. What if you have further questions regardingAndarela-Travel's privacy and cookiepolicy ?

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If you have any questions or doubts regarding this privacy and cookie protection policy, you can contact us by email at contact@youfrance.fr or by sending us a letter to Andarela-Travel, for the attention of Frédéric BOURDIN, 1104 route de Lyon, 38540 Valencin, France.

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Online date: 05/10/2020

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